London / Dubai / India — August 2026: As brokerage companies increasingly target customers in international markets, communication and operational support have become important elements of their business infrastructure. Serving a global customer base can require teams capable of working across multiple languages and time zones.
Javed Khan, Director of Prixim Global, discusses how the company’s outsourcing operations are helping international brokerage businesses address these requirements.
Q1: Why has multilingual outsourcing become important for brokerage companies?
Javed Khan: The brokerage industry has a strong international character. A company may have customers from several countries, each with different language preferences and support expectations.
Providing multilingual assistance can help businesses communicate with their customers more effectively and create a more accessible support environment.
Q2: How does Prixim Global provide multilingual outsourcing?
Javed Khan: We provide outsourcing services through our ForexOutsource brand from our India Delivery Center. We have already catered to more than 30 brokerage companies.
Our teams support businesses in multiple languages and across 24×7 time zones, allowing international brokers to maintain operational coverage for their customers.
Q3: What functions can brokerage companies outsource to ForexOutsource?
Javed Khan: Our services can cover customer care, live chat and email support, technical support, KYC and reporting, server management and complaint management. The scope is determined according to the operational requirements of the client.
Q4: How does multilingual support work alongside 24×7 coverage?
Javed Khan: These two capabilities are complementary. International businesses may have customers requiring assistance at different times and in different languages. A flexible delivery model allows support to be organized according to those requirements.
Q5: What role does the India Delivery Center play in your operations?
Javed Khan: It is the foundation of our outsourcing delivery model. It allows us to build dedicated teams and provide operational services to international clients. India also provides access to a large professional talent pool.
Q6: Does Prixim Global also provide technology solutions for brokers?
Javed Khan: Yes. Our technology services include MT5, Match-Trader, PriximTrader and prop trading technology, as well as hosting, CRM, website development and DevOps.
Q7: Why is it useful to combine technology and outsourcing under one service ecosystem?
Javed Khan: Brokerage businesses have interconnected requirements. Technology and operations need to work together. By offering both capabilities, we can understand the broader requirements of the business and provide support across different areas.
Q8: What is your vision for ForexOutsource?
Javed Khan: We want ForexOutsource to continue developing as a dedicated outsourcing partner for brokerage businesses, with a strong focus on multilingual support, operational efficiency and international coverage.
Q9: And what is the broader vision for Prixim Global?
Javed Khan: Our objective is to continue strengthening Prixim Global as a technology and outsourcing partner for the global brokerage and fintech ecosystem.
About Prixim Global
Prixim Global, led by Director Javed Khan, provides technology, outsourcing and integration solutions to brokerage, forex, fintech and prop trading businesses. Through its ForexOutsource brand, the company’s India Delivery Center has catered to over 30 brokerage companies, providing multilingual and 24×7 timezone support.
*For more information, visit
https://www.instagram.com/priximglobal
